Save the Date: Tuesday, October 11th, 2011
Join us at this exciting program to learn how to become your clients’ expert while accelerating out of recession! Mike Phillips, AIA, Founder and President of Phillips Architecture and DesignFacilitator.com, will share with us not only how to get inside our clients head, but also key strategies for client and staff retention. Topics will include the following:
- How to become your clients’ expert
- How to increase your value to clients and earn better fees
- Identifying each clients’ real preferences and priorities
- How to spot client and staff problems early
- Identifying best training for each staff member
- Using feedback to optimize staff / client assignments
- Using feedback to address the top three reasons why key staff leave
| Time: October 11th 11:30am – 1:30pm Location: RBC Center 1400 Edwards Mill Road Raleigh, NC 27607 |
